AI is reshaping how services organizations operate—connecting people, optimizing work, and driving better outcomes. Starting today and throughout Services Week, we’ll explore how AI and automation are transforming service delivery, decision-making, and customer success, and what it means for the future of the industry.

A services-driven economy demands a data-driven approach. Backed by key industry reports, today we focus on the numbers shaping the future of professional services, from AI adoption trends to operational benchmarks that define efficiency, profitability, and customer retention.

Transformation doesn’t happen in isolation. Today is about bringing together industry experts, customers, and thought leaders to share insights, tackle challenges, and explore how new technologies are reshaping the services industry.

The next decade of professional services will demand new skills, strategies, and leadership approaches. Whether you’re an individual looking to grow your career or an organization seeking to scale, today’s focus is on what’s needed to succeed—from emerging workforce trends to the impact of AI and the evolving role of services professionals.

Service is more than a business. It’s a commitment to people. As Services Week concludes, we recognize the impact of service organizations beyond the bottom line, giving back to our communities. Through volunteering, fundraising, and charity work, we celebrate the power of service to create lasting change in the world.