The Survey window is now live for the 2025 2nd edition of SPI’s Impact of AI in Professional Services Benchmark. Gain free access to this industry leading report by participating, today. This study will uncover how services firms are using AI beyond the hype, where it’s driving value today, where the ROI is being seen, and how your peers are planning for what’s next. From intelligent automation to AI-powered delivery and sales enablement, this benchmark goes beyond the hype to show what’s real in Professional Services today.

The playbook that built the services economy has become obsolete, leading to a crisis of profitability and efficiency. This kickoff perspective for International Services Week breaks down why a product-centric mindset and the rise of AI have created this critical inflection point. Learn the new discipline leaders must master and how the global services community will come together to write the new playbook.

What happens when a technology revolutionizes cognitive work itself? For an industry like professional services where knowledge is the product, AI is a fundamental disruption on par with the industrial revolution. In this article, Cross Cloud Partners explores how AI is already reshaping the industry and forcing leaders to rethink what's possible, asking the critical question: in an age of intelligent machines, how do we amplify our most human capabilities?