October 21-25, 2024
#ServicesWeek
News, Events, and Resources for You.
Virtual Events
Fireside Chat
Watch On-Demand!
Joe Thomas, Solutions Evangelist at Certinia, joins John Ragsdale, Distinguished Researcher & VP of Technology Ecosystems at TSIA, to explore AI’s role in redefining service delivery and the B2B customer experience. They discuss AI’s dual role as both a challenge and an opportunity, how it’s transforming service delivery and the customer lifecycle, and how it’s unlocking new opportunities for growth.
From Certinia
Fireside Chat
Watch On-Demand!
Deb Ashton, Co-founder and SVP of Customer Experience at Certinia, Nana Gregg, Senior Solutions Architect at Diabsolut, and Rachel Chand, Director of Solutions Engineering, Diabsolut decode four key data points from the 2024 Global Service Dynamics Report that unveil surprising trends in the professional services sector. Watch as they discuss the shift from cost centers to profit centers, the challenges of scaling teams, the consequences of spreadsheets, and the pivotal role of AI in driving efficiency.
From Certinia
Fireside Chat
Watch On-Demand!
Seleen McKinnies, RVP of APAC at Certinia, sits down with Toby Wilcock, CEO of Cloudwerx to explore the trends and challenges shaping the services sector in the APAC region. Drawing from key insights in the 2024 Global Service Dynamics Report: APAC Spotlight, they discuss the rise of AI, balancing workloads, and the critical need for efficiency in an increasingly competitive market.
From Certinia
Live Events
Happy Hour Networking Event
Monday, October 21 at 5pm PT at the Aria Resort & Casino in Las Vegas
Join us for a networking mixer and reception during Services Week at TSIA World. Connect with industry leaders, exchange ideas, and unwind with peers who are shaping the future of the services sector!
From Certinia
Happy Hour Networking Event
Monday, October 21 at 7pm PT at Easy’s Cocktail Lounge (in the Aria Resort & Casino)
Join Certinia and Diabsolut at Easy’s Cocktail Lounge to catch up with your peers and celebrate the kickoff of TSIA World Envision + the launch of International Services Week! Space is limited, so please register early.
Meetup and Happy Hour Event
Tuesday, October 22 from 9am-5:30pm at Nexum in Downtown Chicago
Heads up, Chicago! Here's your chance to network with peers and experts, learn from real world stories, collaborate on innovative use cases, and share best practices during International Services Week. Meetup hosted by Nexum and Certinia; happy hour co-sponsored by OpMentors.
Learning and Networking Event
Wednesday, October 23 at 6-9pm BST at the Salesforce Tower in London
At this panel discussion and networking event, experts will explore insights from a recent survey of over 1,000 services leaders worldwide, unpacking the top challenges and opportunities service organizations are facing, the most in-demand skills, the current state of technology adoption, and strategies for improving customer satisfaction.
From Certinia
Day of Service Event
Friday, October 25 (for Services Week participants); Saturday, October 26 (official)
October is Breast Cancer Awareness Month, and the MORE THAN PINK Walk is Susan G. Komen’s largest annual fundraiser, uniting over 100,000 participants to raise funds for breast cancer research and support programs. While the official walk takes place on Saturday, October 26, #ServicesWeek will get an early start by observing it on Friday, October 25 aligning with the day's focus on volunteerism and community service. Sign up to walk with or donate through Team Certinia here!
From Certinia
Not finding what you're looking for? Reach out to us.
Showcase your leadership. To become a featured participant of International Services Week, contact us.