The playbook that built the services economy has become obsolete, leading to a crisis of profitability and efficiency. This kickoff perspective for International Services Week breaks down why a product-centric mindset and the rise of AI have created this critical inflection point. Learn the new discipline leaders must master and how the global services community will come together to write the new playbook.

In this Services Week 2025 keynote, futurist Sam Jordan will share a provocative forward-looking view of how AI agents will alter roles, redefine team structures, and forever change how services organizations operate. A panel of experts will then unpack these predictions and explore how leaders should prepare for what’s ahead in pursuit of the most desirable outcomes. The event will close with a networking mixer for attendees.

Tuesday, September 9, 2025 |  New York City

More details coming soon!

Join us at Salesforce Tower in London for an exclusive briefing on the key insights and takeaways from the 2025 Global Service Dynamics Report. The evening will feature a panel discussion on how AI and unified data drive performance, followed by drinks, bowl food, and networking. 

Wednesday, September 10, 2025 |  London
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Join this Services Week executive luncheon and discover how leaders are using AI to drive profitability and customer value in professional services. Hear directly from real world services organizations on their transformation journeys and get the latest insights on the biggest trends and challenges in the APAC region based on a recent industry survey. 

Wednesday, September 10, 2025 |  Sydney
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Friday, September 12 is dedicated to "Service Beyond the Bottom Line," a day to recognize the impact service organizations can make by giving back. In honor of Hunger Action Month throughout September, Certinia is matching up to £5,000 in donations to Mary's Meals, an organization dedicated to providing school meals to children in some of the world’s poorest countries. Together, we can make a substantial impact on children's lives by ensuring they receive at least one substantial meal every school day. Please consider supporting Mary's Meals or your local food bank as we celebrate the power of services organizations to create lasting change.